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FAQ
Frequently asked questions
IntegrationHow to remove “-pushpushgo.com” from notifications?A message about an incorrect integration appearsIs the implementation of the service worker safe?Subscribing for notificationsCan I change the content of the sign-up form?I can’t subscribe for notifications Sign-up form appears after already beign completed (Google Chrome)How to unsubscribe from notifications?How to reset browser settings regarding subscription to notifications?Can I only collect subscribers who have entered my site from mobile devices? Or can I completely exclude them?Can I determine which visitors will be shown the ringtone widget and who isn’t?Why can’t I see the subscription form on my site for iOS devices?Can I limit the display of the sign-up form only to people from a specific country?Can we disable the subscription form on selected subpages?SubscribersHow are recipients identified?What data does PushPushGo collect?Are you collecting IP addresses of the customers?Can I export subscribers from your tool?Can I import subscribers?Why did my last campaign cause so many unsubscribes?Why do I see "File processing" all the time while exporting data?When a user subscribes from 3 devices, will they get the same notification on each device when they are sent to the entire base?NotificationsFor how long are notifications displayed?Why does a big image cut off the content of the campaign?Which elements of the large picture notification (rich push) link to the landing page?Why, when testing a Rich Push notification/campaign with action buttons, I don't see them in the test notification?What causes the default notification to appear?When targeting campaigns, can I use tags and geolocation at the same time?Can I use a .gif file in web push notifications?Is it possible to change the appearance of the notification (in addition to the photo and content)?Can I cancel the sending of the notification?Automation scenariosWill the automation scenario work backwards?Can I use personalized discount codes in a scenario?Can the product feed be used in a scenario?Why, after the automation scenario has already been turned off, did I receive the notification set in it?ApplicationIs your script slowing down my website?How to grant access to the project?What events are sent from PushPushGo to Google Analytics?Does PushPushGo provide integration with Salesforce, Hubspot, or similar tools?Can web push notifications be integrated with other communication channels (e.g. e-mail, SMS)?What is a beacon strategy?I am changing my website address - what should I do?PaymentsWhat forms of payment do we accept?How do I activate automatic recurring payments?I made a payment but my account is still blockedWhy can't I see the payment in my account?
Default notification will be displayed to your subscribers sporadically, e.g. if for technical reasons it is not possible to send the campaign you have planned. There can be several reasons for the default notification to appear:
- Bad service worker script (a script of a different provider is also plugged in / migration time - after migrating subscribers, wait 1 day for the service worker to be updated on your subscribers' browsers);
- Poor network connection or closed connection between our servers while downloading messages (we try to download the message from our servers up to 5 times).
