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FAQ
Frequently asked questions
IntegrationHow to remove “-pushpushgo.com” from notifications?A message about an incorrect integration appearsIs the implementation of the service worker safe?Subscribing for notificationsCan I change the content of the sign-up form?I can’t subscribe for notifications Sign-up form appears after already beign completed (Google Chrome)How to unsubscribe from notifications?How to reset browser settings regarding subscription to notifications?Can I only collect subscribers who have entered my site from mobile devices? Or can I completely exclude them?Can I determine which visitors will be shown the ringtone widget and who isn’t?Why can’t I see the subscription form on my site for iOS devices?Can I limit the display of the sign-up form only to people from a specific country?Can we disable the subscription form on selected subpages?SubscribersHow are recipients identified?What data does PushPushGo collect?Are you collecting IP addresses of the customers?Can I export subscribers from your tool?Can I import subscribers?Why did my last campaign cause so many unsubscribes?Why do I see "File processing" all the time while exporting data?When a user subscribes from 3 devices, will they get the same notification on each device when they are sent to the entire base?NotificationsFor how long are notifications displayed?Why does a big image cut off the content of the campaign?Which elements of the large picture notification (rich push) link to the landing page?Why, when testing a Rich Push notification/campaign with action buttons, I don't see them in the test notification?What causes the default notification to appear?When targeting campaigns, can I use tags and geolocation at the same time?Can I use a .gif file in web push notifications?Is it possible to change the appearance of the notification (in addition to the photo and content)?Can I cancel the sending of the notification?Automation scenariosWill the automation scenario work backwards?Can I use personalized discount codes in a scenario?Can the product feed be used in a scenario?Why, after the automation scenario has already been turned off, did I receive the notification set in it?ApplicationIs your script slowing down my website?How to grant access to the project?What events are sent from PushPushGo to Google Analytics?Does PushPushGo provide integration with Salesforce, Hubspot, or similar tools?Can web push notifications be integrated with other communication channels (e.g. e-mail, SMS)?What is a beacon strategy?I am changing my website address - what should I do?PaymentsWhat forms of payment do we accept?How do I activate automatic recurring payments?I made a payment but my account is still blockedWhy can't I see the payment in my account?
Subscribing for notifications
If you have encountered this behavior of the subscription form, first make sure that everything was saved correctly.
1. Click Allow on the personalized subscription form
2. In the confirmation window, click Allow
3. Add ?ppg_test_mode=on to the link parameter and refresh page.
Example: https://www.example.com/?ppg_test_mode=on
A green bar will appear at the bottom of the page with information about the subscriber. If it is correctly saved, the message "You are subscribed" will appear on the bar.
Installed Service Worker
To make sure someone is subscribed to notifications, it's worth checking if a service worker has been installed in the browser. To do this, open a new tab and enter chrome://serviceworker-internals/ in the browser toolbar. Then press ctrl + f and search for the name of the page for which the subscription should be.
If the subscription is active, you will find a position similar to the one in the graphic above.
Notification settings
The last thing to check is the notification settings in Google Chrome. To do this, just open this link in a new tab - chrome://settings/contentExceptions#notifications and then use ctr + f to search for the page name.
There should be an item containing website's address.
Integration with own domain and no sw.js file on the root path
If in the Integration tab you have selected Integration with own domain, and you have included only a script on the website, then the personalized subscription form will appear after each refresh of the page. The solution then is to put the sw.js file (service worker) in the root path of your server.
Another reason may be the double opt-in form and the "Don't allow sites to send notifications" option selected in the browser. Then only the first form will be displayed and the second will not. Go to chrome://settings/content/notifications and check your browser settings.
Contact us
If you still need help with your sign-up form, please feel free to contact us at any time at support@pushpushgo.com. Be sure to include a description of the problem.
